Voices of Experience: Easy Crop Loss Claim Process
When crop disaster strikes, paperwork can be daunting. The DuPont™ Crop Protection Plus® product cost replacement credit program makes the crop loss claim process easy, helping retailer Randell Varnell deliver fast customer support.
Simple Claims Process
When Varnell began promoting the Crop Protection Plus® program to his customers 10 years ago, he says he expected it to deliver benefits, but the easy crop loss claim process was a pleasant surprise.
“I was surprised by the ease of using the program and the timeliness of the farmer getting taken care of,” he says.
Varnell explains the process has just a few simple steps.
When weather makes acres uneconomical to harvest, “I contact the growers who applied qualifying DuPont™ herbicides. If they suffered a weather-related crop failure, I help them verify crop damage, fill out a simple form, then send it to my DuPont representative. The grower receives replacement product credit just a few weeks later. It’s that easy.
“Crop loss claim paperwork can be challenging,” he adds. “That’s not the case with the Crop Protection Plus® program. It’s just so easy to use.”
While Varnell bases his crop protection product recommendations on crop fit and product performance, the Crop Protection Plus® program is an added benefit that helps him deliver superior customer support.
“DuPont products work. DuPont stands behind them, from the initial application to harvest. The Crop Protection Plus® program is an extra step that DuPont takes to help growers succeed.”
When growers are dealing with the worst, the Crop Protection Plus® program is there to ease the pain with credits to purchase replacement products after submitting a simple crop-loss claim submission.
“The program gives us a valuable tool to help our customers. We can show them we are thinking about them and trying to help them out.
“We’re in this together,” Varnell concludes. “At the end of the day, if our customers aren’t profitable, we won’t be profitable.”
Restrictions apply. See terms and conditions of the Crop Protection Plus® program for details.
The information provided on this website is for reference only. Always refer to the product labels for complete details and directions for use.