Elecnor successfully implements a project to improve safety based
risk perception, helping to reverse the trend and achieving results
in two years
Elecnor, one of Spain’s major players in the sectors of
infrastructure, renewable energy and new technologies, was determined
to improve its results and incorporate safety to its values to better
face an increasingly demanding market. That is why, in 2016, the
company reached out to DuPont Sustainable Solutions (DSS) for support.
Elecnor relied on DuPont’s expertise to identify opportunities for
improvement and draw up a plan to help the company achieve its
At that time, Elecnor’s leadership had already demonstrated a strong
commitment to safety and made clear its willingness to change course.
The company had established a clear line of action with zero tolerance
against any deviation that could compromise the safety of its workers.
For DuPont Sustainable Solutions, the task was to carry out an
in-depth diagnosis and analysis of the starting point of the company,
followed by an action plan to be implemented and executed to reach
their new objectives.
The project was planned for two years and focused on multiple
aspects: from the purely organisational and motivational to detailed
actions for improvement and learning processes… but above all, it
based itself on individual safety awareness. By the nature of its
activities, Elecnor has specific ways of working that mostly implicate
individual workers or small teams. This is why the DuPont Risk Factor
methodology was chosen as the main action plan for Elecnor to achieve
its goals, implementing a personal approach to risk knowledge to help
employees make safer decisions.
The first step was for DuPont Sustainable Solutions to conduct a
diagnosis and evaluation of leadership and the development of the
safety culture at Elecnor. DuPont reviewed the entire safety
organisation and evaluated how it was integrated in all areas. To this
end, 59 individual interviews were carried out with key employees from
leadership and line management, as well as an exhaustive evaluation.
It also included a “Safety Perception Survey”, answered by almost
3,800 employees of all levels, and field visits to 6 Elecnor
delegations in Spain (Bilbao, Madrid, Seville, Valladolid, Barcelona
and Valencia), in addition to informal conversations with over 100
Once the evaluation phase was complete, DuPont Sustainable Solutions
shared the diagnosis and results with Elecnor and prepared a draft
action plan that incorporated the objectives and challenges of
Elecnor, as well as the roadmap to achieve them.
The final aspect of the project consisted in the revision and fine-tuning of the plan, as well as the preparation of the transition towards the new safety business strategy. This included a set of concrete actions to carry out, and priorities and deadlines to achieve the objective in two years.
"... it is essential to work towards maintaining the motivation and enthusiasm for safety among all individual team members in order to avoid accidents and incidents."
Marcelino García, Director of Business Development for the Iberian Peninsula at DSS
Evaluation and diagnosis
The analysis phase revealed that, although Elecnor had traditionally
been very involved in the safety of its workers, therefore making it a
pioneer in its sector, there were still some areas for improvement.
Until then, Elecnor’s safety culture was based on external supervision
and control largely led by safety professionals, and less on the
internal motivation of workers. This had implications on the
understanding and implementation of safety for the rest of the
organisation, and among management in particular. José Jaime Ribas,
Director of General Services in Elecnor, explained that “raising
safety awareness at all levels of management has been key since they
are the first who can change the safety culture and cascade it
At the time of the evaluation, it also appeared that operational
discipline could be improved and made more solid and consistent.
Throughout the entire organisation, the perception of safety – as
shown by the survey – indicated an average gap of 25% in all areas
compared to the best references.
This is how DuPont determined that the uneven losses observed in
recent years were, to a large extent, due to the wearing out of their
safety model – a normal phenomenon even for reference companies. This
is confirmed by Marcelino García, Director of Business Development for
the Iberian Peninsula at DuPont Sustainable Solutions: “Many companies
look for fresh ideas and inspiration to revitalise safety practices
based on behaviour.” He insists that, to keep improving “it is
essential to work towards maintaining the motivation and enthusiasm
for safety among all individual team members in order to avoid
accidents and incidents.”
In the case of Elecnor, a series of critical improvement areas were identified:
The company welcomed this approach and was fully prepared for the
change, as expressed by Ribas: “all of this has become part of our
Safety Excellence Plan. No restrictions are placed on investments in
safety. Elecnor has always seen clearly that profitability in line
with health and well-being is the best outcome.”
DuPont identified among Elecnor’s biggest strengths, a strong team
of professionals and a solid training system for each role.
Once the analysis and diagnosis was conducted, DuPont Sustainable Solutions proposed an action plan following the established objectives and targets. A working group was put together for its execution and the lines of work were determined based on:
Specific actions were also recommended to implement and reinforce each action point, including work guidelines called Principal Risk Permits (PRP):
As the Director of General Services at Elecnor mentioned, “one of our main challenges comes from the scattered nature of our work. We have employees distributed throughout the territory: 13,500 in total, including 8,500 in Spain. That is the greatest difficulty. PRPs allow us to manage them and take control of the way they perform their tasks.”
"No restrictions are placed on investments in safety. Elecnor has always seen clearly that profitability in line with health and well-being is the best outcome."
José Jaime Ribas, Director of General Services in Elecnor
One of the key aspects of the whole initiative is the Risk Factor
training: a DuPont risk awareness solution, brand new when this
project was being rolled out. This new approach to safety management
focuses on the human factor and helps employees recognise how feelings
and emotions affect their decisions and actions. “Many of our
employees had never followed a training that took this approach, and
this methodology has made them aware
of the decisions they make and why they make them” added Ribas.
The Risk Factor methodology, developed and tested in multiple
operating environments, is a four-step capacity building solution: Own
It, Choose It, Change It (for all employees), and Champion It (for
leaders and those responsible for promoting change). In Elecnor, the
training began with management, followed by many other sessions for
smaller groups that were trained as trainers. This allowed for a wider
reach, spreading to 57 trainers trained in the first phase. “Right
now, 75% of Elecnor’s workforce in Spain has been trained,” says
Ribas, “and the goal is to reach everyone in the next few years,
including our employees outside the country.”
Two years after the start of the project, Elecnor is a satisfied DSS
customer, with safety results to prove it. The safety plateau seen in
the company’s 2015 figures was surpassed and to date, its Frequency
Index (number of accidents per million hours worked) has fallen by
almost 62%, making it a top performer in this field.
“DuPont has made us think about all aspects of safety, looking at it from all angles and taking action. Being proactive has allowed us to improve. There have been changes at all levels (in terms of organisation, logistics, media, communication, etc.), some more considerable than others, but they have all led us forward. The plan and the work carried out by DuPont Sustainable Solutions has been outstanding and its methodology optimal. We are very satisfied and have results to show for it. Their experts and professionals are experienced and know what they are doing” states Ribas. “Their values are universal and fully applicable to all sectors, regardless of whether you are a logistics, chemical or construction company.”
“Elecnor’s goal for the future is to continue moving forward in line with the learnings from DSS and to establish our new safety culture at all levels, including our employees abroad and all our subcontractors and collaborators through homologations, qualifications, trainings, etc.” concludes Ribas. “We have achieved what we aimed for: to change the trend completely, because for us safety is also, in essence, a matter of ethics.”
"DuPont has made us think about all aspects of safety, looking at it from all angles and taking action. Being proactive has allowed us to improve."
José Jaime Ribas, Director of General Services in Elecnor