We are still working on this page — Thanks for your patience! Orders, Invoicing, Credit Memos & Other Financial Transactions
DuPont is committed to achieving on-time, accurate payment. However, there are key points to understand to help ensure the process goes smoothly
Purchase Order Requirements: Overview
Purchase of Materials & Services
A supplier will need a Purchase Order (PO) before work can begin for all materials and services, regardless of the amount. There are limited exceptions to that requirement noted below.
- Purchases Not Requiring a PO ("Non-PO Purchases"): To purchase goods in an amount of less than $3,000, many departments have a Visa purchasing card (PCard) that can be used. (This method is NOT acceptable for the purchase of services.) If you accept payment via credit card and meet the requirement above, please discuss this option with your DuPont contact to determine if the purchase can be made via the PCard. Otherwise, a PO is required to receive a payment of your invoice.
- Other Exceptions Not Requiring a PO: Acceptable exceptions include to government organizations, financial institutions, and civic organizations, and payments for payments for utilities, corporate association & membership dues, real estate leases, purchases & relocation, alliance fees & milestones, and recruitment reimbursements.
Please work directly with your DuPont contact to obtain direction on invoicing for your services.
DuPont’s Invoicing Requirements
Please read this information carefully to help ensure on-time accurate payment.
DuPont’s standard terms are net 90 days from date of receipt of a valid, accurate invoice.
- Web invoicing is required for all Purchase Order (PO) business
- Inaccurate invoices will be rejected and accurate resubmission will be required.
Follow the instructions below carefully to ensure proper and timely payment of invoices. If an invoice is received and does not comply with the following requirements, it will be rejected and returned for correction.
Payment terms begin when a valid, accurate invoice is received by DuPont Accounts Payable.
The invoice must be in English and must include the following information:
- DuPont PO number (10-digit beginning with 35,45,62,65, LBIO & 71)
- Identifying number (invoice number)
- Invoice date
- Supplier's name and address (must match PO)
- Customer's name and address (the DuPont entity that received the material/service)
- Details of the materials or services provided (Note: Materials and services must be invoiced on separate lines and must reference the appropriate PO line item #)
- Material quantity (must be same UOM as PO and not exceed 3 decimals)
- Price of goods or services (must be the same currency as the PO)
- Additional miscellaneous charges (i.e. sales tax, freight) MUST be separate items on the invoice
Credit & Credit Memos
- Credits or credit memos must be submitted separately from invoiced charges and submitted to DuPont immediately upon identification.
- Credit memo should reference the related PO, if applicable.
- Under no circumstances should the supplier use credits to reduce future invoices.
- Suppliers who submit invoices via the Direct Commerce web portal must submit credit memos via the web also.
Electronic PO Invoice Submission – Web invoicing via Direct Commerce
The default invoicing method for doing business with DuPont in the United States (US) and Puerto Rico is web invoicing. DuPont uses Direct Commerce, a leader in the e-invoicing market, to host our web invoicing system. All new PO suppliers doing business with DuPont in the US and Puerto Rico are required to enroll in web invoicing.
Web invoicing offers the following benefits to the supplier:
- Cash predictability-visibility to when payments will be made.
- Reduction of incorrect, unpaid invoices
- Elimination of misdirected/lost invoices, mailing cost and lost time in mail
- 24/7 posting of invoices – payment terms begin immediately upon submission
- Option to select expedited payment terms in lieu of a discount on each invoice
If you have not yet gained access to DuPont’s Portal, please call US 1-877-468-5509 for the DuPont Service Center Helpdesk.
What to expect:
When your supplier account is established in Direct Commerce, the supplier Accounts Receivable contact will receive a message from Direct Commerce Support.
This message will include a Quick Start Guide and a user login and temporary password. The A/R contact MUST TAKE ACTION to complete the registration and set-up other customer service individuals to receive POs and A/R individuals to submit invoices.
If you are an existing supplier and would like to utilize web invoicing, please call US 1-877-468-5509 to setup an account with the DuPont Service Center.
Suppliers who have EDI capability and submit an average of 40 or more invoices a month to DuPont can be approved for our integrated Web EDI option. Suppliers who are interested in this option should contact the DuPont P2P Answer Center at or via e-mail at to request this option. The supplier’s EDI team will work with the technical team at Direct Commerce on the integration details. Our EDI standard EDI version is ANSI X12 4010 for 850 outbound and 810 inbound.
Web suppliers should NOT mail DuPont any invoice that has been or will be submitted via Direct Commerce. Mailed invoices will be discarded.
E.I. DuPont De Nemours & Company
P.O. Box 80040
Wilmington, Delaware 19880-0040
Preferred Method: FAX: 615-301-9883
Email Invoice Submit to: AP4@dupont.com
Payment Inquiries Only: AP2@dupont.com
5532 Hunt Street
Pryor, OK 74361
Attn: Accounts Payable
Email Invoice: email@example.com
Nutrition & Health Sites-(Legacy Danisco US and Danisco USA)
Email (preferred method): US_INVOICE_FSSC@Danisco.com
Danisco USA Inc.
4 New Century Parkway
New Century, KS 66031
Pioneer Hybrid International, Inc.
PO Box 257
Johnston, Iowa 50131
Payment Inquires Only (for past-due invoices): Pioneer.firstname.lastname@example.org