Dow Recognized for World-Class Customer Excellence
Dow received David Weekley Homes' industry acclaimed "Partners of Choice" Award for its 13th consecutive year thanks to its dedication towards quality and service.
MIDLAND, Mich. - August 31, 2017 - Dow Building Solutions (DBS), a business unit of The Dow Chemical Company (NYSE:DOW), remains the only recipient of the prestigious "Partners of Choice" Award from David Weekley Homes to receive straight "A, A" ratings for thirteen consecutive years, the longest streak of more than 200 participating companies. David Weekley Homes, the nation's largest privately-held home builder, has been evaluating suppliers since 2004 with its world-class Supplier Evaluation Platform.
Based on the idea that customer excellence is continuously earned, David Weekley Homes began its Supplier Evaluation Platform to measure performances in reliability, communication, timeliness, follow-through and other areas critical to the business relationship. At the heart of the process is the "National Trading Partner Survey," which is distributed through more than 1,000 of the company's cross-functional team members, ranging from top executives to accounting. The result of this rigorous process has been improved service, channel costs and a heightened degree of homeowner satisfaction.
"World-class companies find ways to improve, and though our average scores have improved 13% per year since inception, our friends at DOW have remained at the top of their game," said Bill Justus, vice president supply chain services for David Weekley Homes and chief architect behind the homebuilder's best in class evaluation system. "For 13 years over approximately 10,000 rating opportunities our team members have consistently declared DOW as being world-class in delivering quality and service to our company. This is truly a remarkable accomplishment."
Dow's commitment to continuous improvements each year has enabled it to continue exceeding market demands. Lead by its thermal, moisture, vapor and air solutions, Dow enables the industry to build better homes via products such as STYROFOAM™ Brand XPS, WEATHERMATE™ Weather Barrier Solutions, and GREAT STUFF™ Insulation Sealants.
"At Dow, we value our customer partnerships and know that their success drives our success," said Matthew Marchel, DBS global marketing director. "Being the recipient of this award for 13 consecutive years is a testament to Dow's commitment to customers and the industry. We deliver not only innovative product solutions but also provide building science in an effort to build better buildings."
Dow Building Solutions serves the residential and commercial building and construction markets with an industry-leading portfolio of products and integrated systems designed to insulate and seal the whole house. Beginning more than 70 years ago with our flagship STYROFOAM™ Brand Extruded Polystyrene (XPS) Foam Insulation, Dow has continued to offer innovative insulation, weatherization and air sealing solutions that work behind the scenes – above grade, below grade – to help builders and contractors deliver more comfortable, durable and affordable homes. Follow Dow Building Solutions on Facebook, Twitter and LinkedIn or subscribe to our News Release RSS Feed. www.dowbuildingsolutions.com
David Weekley Homes, founded in 1976, is headquartered in Houston and operates in 23 cities across the United States. David Weekley Homes was the first builder in the United States to be awarded the Triple Crown of American Home Building, an honor which includes "America's Best Builder," "National Housing Quality Award" and "National Builder of the Year." Weekley has also appeared 11 times on FORTUNE magazine's "100 Best Companies to Work For®" list. Since inception, David Weekley Homes has closed more than 80,000 homes. For more information about David Weekley Homes, visit the company's website at www.davidweekleyhomes.com.
Dow (NYSE: DOW) combines the power of science and technology to passionately innovate what is essential to human progress. The Company is driving innovations that extract value from material, polymer, chemical and biological science to help address many of the world's most challenging problems, such as the need for fresh food, safer and more sustainable transportation, clean water, energy efficiency, more durable infrastructure, and increasing agricultural productivity. Dow's integrated, market-driven portfolio delivers a broad range of technology-based products and solutions to customers in 175 countries and in high-growth sectors such as packaging, infrastructure, transportation, consumer care, electronics, and agriculture. In 2016, Dow had annual sales of $48 billion and employed approximately 56,000 people worldwide. The Company's more than 7,000 product families are manufactured at 189 sites in 34 countries across the globe. References to "Dow" or the "Company" mean The Dow Chemical Company and its consolidated subsidiaries unless otherwise expressly noted. More information about Dow can be found at www.dow.com.