Sign-in FAQ and Assistance

 
 
 

We're here to help.

If you don’t see your question, please fill out a contact form below and we’ll get back to you soon.

 
 
 
How do I create an account?
  • Sign-up for an account here.
  • Select the appropriate application(s) you need access to.
  • You’ll receive an email confirmation to complete your account creation.
  • Some applications will provide immediate access, otherwise you will receive an email notification confirming your pending access.
I already have an account, how do I sign-in?
  • Go to the sign-in page to enter your username and password.
  • Once signed-in, hover over the green person icon in the top right to display the applications you have access to.
  • Click the application name and you’ll be directed to the application webpage.

 

I forgot my password, what should I do?
  • From the sign-in page, select "Forgot my password".
  • If you have an account, you will receive an email at the email address associated with the account. 
  • Follow the prompts to create a new password.
I have not received an email from "forgot my password", what should I do?

 If you do not receive an email then we do not have an account associated with the email address provided. Please sign-up for an account here.

I can sign-in but don't have access to the application I need, what do I do?

Follow these steps: 

  • Sign-in to your account.
  • Hover over the green person icon in the top right and click "my profile".
  • Click the "edit" icon on the right side.
  • Scroll down and check the box for the application you'd like access to.
  • Click "Submit".
  • You will be prompted to sign-in again.
  • Some applications will provide immediate access, otherwise you will receive an email notification confirming your pending access.
 
 
 

If you are still running into issues or have further questions, fill out a contact form and we'll get back to you soon.

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