On behalf of our DuPont Water Solutions team around the world, we want to thank you for everything you are doing to manage through the COVID-19 pandemic—as much of the world relies on your systems and products for safe water, food, medicine, power and more.
For some of our customers, we know how hard it has been to stay operational—working not only to deliver an essential service, but also working hard to keep your workforce safe and healthy. For others of our customers, we know how hard it has been to shut down or have a project delayed—if even temporarily—for both your operations and your people.
At a time when it often feels safer and easier to stay home, our customers are true heroes in the face of this global pandemic. The world needs abundant, clean, safe water flowing to homes, businesses, and hospitals to reduce the spread of this virus, promote recovery, and maintain health. And we will continue to need the food, pharmaceuticals, energy, electronics and other goods and services you enable as the world works to recover.
We also want to thank you for continuing to turn to DuPont for the separation and purification technologies on which you rely.
Throughout the COVID-19 pandemic, DuPont Water Solutions has continued to operate safely and in line with regional guidance as an essential business. We have worked hard to ensure our plants have stayed open with a focus on delivering our commitments and reducing our lead times. In some cases, we have maintained local stock of certain products to help with immediate availability for urgent replacements.
We will continue to stand with you as the world navigates new realities presented by this pandemic. Here are a few things we are doing to help our customers navigate new challenges presented by COVID-19:
We are also happy to report that our Midland, Michigan plant has been restarted following the unprecedented flooding in the region at the end of May. As we shared with our ion exchange customers, we shut the plant down following the failure of two local dams to protect our employees and our manufacturing assets. We are glad to say that the flood had minimal impact on our ability to meet our supply commitments and we were able to continue to make most deliveries to our customers.
Thank you for everything you are doing to either keep essential services operational or get your plants back up and running. If there is anything else we can do to support you in these trying times, please let us know. Please reach out to your Key Account Manager for any questions and for the most up to date information, especially related to orders and lead times.
Stay safe and well.
Global Vice President & General Manager
DuPont Water Solutions